Start a Project
Call Us  0161 505 1048


An Introduction To: Digital Project Managers

18 January 2018
Gemma and Jack in a boardroom meeting | An Introduction To: Digital Project Managers | Neon

Search Google for ‘DPM’ and you’re likely to see results ranging from damp-proof membranes right through to disruptive pattern material. All exciting stuff, I’m sure you’ll agree.

There is probably an ample opportunity to include some of these DPM puns in this article, however, we’re here to discuss arguably the most important type of DPM: Digital Project Management.

So what exactly is a Digital Project Manager? The term “project manager” often comes with some associated connotations such as “Gantt chart”, “scope”, “budget” etc. Looking beyond a typical project manager role, and honing in on the term “digital” completely alters the expectations for this role.

The role of Digital Project Manager varies from company to company, and agency to agency, but in essence, a DPM is someone who makes things happen. Here at Neon, we operate in a digital agency environment, and having a DPM is integral for ensuring our broad range of projects run smoothly and seamlessly.

Working as a Digital Project Manager at Neon requires a broad skillset, often encompassing elements and skills from a multitude of roles to ensure DPMs are geared up and confident for whatever project comes their way.

Here, you’ll find some of the “sub-roles” that come together to make one confident, innovative and talented Digital Project Manager:

Project Manager: No surprises here. As a Digital Project Manager at Neon, time is spent predominantly managing projects – everything from requirement gathering to delivery and handover. With large projects and multiple agencies often involved, the DPM needs to be able to find a balance between process and flexibility. The DPM leads, facilitates, empowers and communicates to keep a project moving on schedule and to budget. It is the DPM that is the “project hub”; they see the big picture and anticipate issues.

Account Manager: Here at Neon, our DPMs work consistently with the same clients whenever possible. Digital Project Managers know how to work with and get the best out of each client as they guide them through the project lifecycle. This consistency also means the DPM has a deep understanding of the client’s business and is best placed to advise should an issue arise. Projects can be long and sometimes stressful for a client, so it’s important that the Digital Project Manager in charge leaves a positive lasting impression.

Business Analyst: It’s quite rare for a client to know their exact needs to a T. At Neon, it is up to the Digital Project Manager to help the client through the discovery and design process to define a specification from which developers can work to. This means asking the right questions to get the crucial information required to make a project a success. With many facets to be considered, Digital Project Managers at Neon require knowledge of web architecture, user experience, design, content, SEO/search, social media and analytics.

Business Development: Digital Project Managers at Neon are closely connected with clients, their projects, their businesses and their business aspirations. DPMs are in a unique position and their knowledge is invaluable when it comes to discussing future projects with a client. This creates a reciprocal relationship whereby the client benefits from the DPM’s knowledge and experience whilst Neon retains a happy client.

Quality Assurance: Developers and the QA team can test and re-test. However, it is the Digital Project Manager that is immersed in the project and is closest to the client’s vision. It is, therefore, the Digital Project Manager that has final sign-off for a deliverable to be demoed, go to user acceptance testing or go live. This sign-off is only given once the Digital Project Manager is satisfied the quality of the deliverable meets the client’s expectations, and final checks have been made for edge cases only a DPM may consider.

A combination of the above skills, in our opinion, creates the ‘fool-proof’ Digital Project Manager; someone who is able to thrive in a digital agency environment and build up an impressive portfolio of clients and completed projects.

Related Items

Consumer Behaviour Theories Explained

What Is The Marketing Mix?

Something exciting is coming! (And it's not socks)

We are here to help

Want to be at the top of the search ranks? How about a website that’ll give your audience a great experience? Or maybe you’re looking for a campaign that’ll drive more leads? Get in touch to find out how we can help.

Start a project
The design and dev team making notes | Start a project with Neon | Neon
Employee on telephone
Group work
Designer laughing
Computer typed on
Sausage dog
Writing on white board
Designer planning sitemap
Employee posting notes on board
Developer working
Group photo of CEO and Brand Ambassador
Employee in meeting
Employee in Meeting

Stay up to date

Privacy Policy

© Neon Digital Agency Ltd 2021. Part of

Inc & Co Logo